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• Order Tracking
• Shipping Rates
• Shipping Methods
• Returns Policy
• Shipping Policy

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Shipping Policy

All orders placed on ImprovementDirect.com over $99 automatically receive free shipping. Eligible products are all faucets, fixtures, door and cabinet hardware, lighting, and accessories that can be shipped by Standard Ground within the continental (48 contiguous) United States only (Alaska, Hawaii, and Canada are excluded).

In addition, items at least $2,500 shipped via LTL (less-than-truckload) freight carrier qualify for free shipping within the continental (48 contiguous) United States only (Alaska, Hawaii, and Canada are excluded). These items include bathtubs, cast iron or large sinks, shower modules, and doors. To see if your product qualifies for free shipping, simply add it to your cart to receive a freight quote.  Your cart will let you know immediately if you qualify for Free Shipping on LTL shipments.



                                                                                                                          


 

Estimated Shipment Times

If your order is received before 12 P.M. Pacific Time, you can expect items specifically marked as IN STOCK on the product page to ship as follows:

• Plumbing (faucets, bathtubs, toilets, sinks, etc.): usually ships within 2 business days.
• Lighting Fixtures: usually ship within 3 business days.
• Hardware (door knobs, door levers, hinges, cabinet pulls, etc.): usually ships within 3 business days.
• Furniture: usually ships within 5 business days.
• Ventilation (bath fans, range hoods, air purifiers): usually ships within 2 business days.
• Tools (power tools, air tools, generators, etc.): usually ship within 3 business days.
• Vent Pipe: usually ships within 3 business days.
• *During holidays, any orders received will not be processed until the next business day.

Items not specifically marked as IN STOCK are either out of stock or located in a warehouse that we do not have a live inventory feed with. If your order is time sensitive, please contact us to ensure your products will ship in a suitable time frame.

Click To View Our shipping Tips

Shipping Backorders

We proudly boast excellent fill rates, but occasionally we must backorder or source inventory from multiple warehouses. This means that different parts of your order can come from various locations around the country. If you order more than one item, we will make every effort to send available items together. In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we elect to break your order into multiple packages, you will not incur any additional freight charges. In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via e-mail of the estimated delivery date for your backordered items. You will not be charged any additional freight charges for items that are backordered.

For your convenience, we offer four shipping options: Super Saver, Standard Ground, Two Day Air and Next Day Air. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments.

Because Next Day and Two Day delivery service involve air transport, some items cannot be shipped via these options. Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier; these items are identified at time of purchase. We do our best to ensure that shipping is correctly calculated before you purchase, however, at times it may not be possible to do so accurately. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges you have the right to modify or cancel your order for a full refund.

Shipping & Order Confirmations

Shortly after placing your order, you will receive an email confirming that we have received your order. You will receive a second email when your order has shipped. (You will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments). Please save these email invoices for your records.

Where can I have my order shipped?

You can place your order online to ship to any address in the United States or Canada. Shipping costs to Canada will include all applicable taxes, duties, and brokerage fees. If you live outside of the United States or Canada (including Puerto Rico, Guam, and the U.S. Virgin Islands), please call us at (800) 375-3403 to place your order. Shipments outside of United States and Canada will include shipping costs only. The customer is solely responsible for any and all applicable taxes and or duties. ImprovementDirect.com proudly offers some of the most comprehensive shipping options available. We’ve partnered with only the best carriers to ensure that you will benefit by receiving low shipping rates and the convenience of delivery right to your home.

Canadian Shipments

All shipments to Canada are first sent to our consolidation center in order to generate all documents required by customs. All orders will then ship complete from the consolidation center to the customer. For all Canadian shipments, please add 5-7 days to the normal United States shipment times.

In addition:

• Charges will include all applicable taxes and duties, and no COD fees will be charged at the time of delivery
• We are currently only offering standard ground and LTL service to Canada
• If you wish to cancel any shipment, you can do so up until the time it’s left our drop ship vendor. Once the items are en route to our consolidation center, it then becomes a return and restocking fees may apply
• All charges and credits are done in US dollars, ImprovementDirect.com is not responsible for changes in exchange rates or any fees you incur from your bank for currency exchange.
• By ordering goods from ImprovementDirect.com, you hereby authorize ImprovementDirect.com's licensed Canadian customs broker chosen by ImprovementDirect.com to act as your agent, and to transact business with the CBSA (Canada Border Services Agency) to clear your merchandise, account for duties and taxes, to return merchandise through ImprovementDirect.com's Licensed Canadian Customs Broker, and prepare and submit refund claims on your behalf for any merchandise that you return. You understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that you will obtain the refund directly from ImprovementDirect.com. In this connection, you also authorize the customs broker to endorse any refund cheque issued by the CBSA in your name, so that ImprovementDirect.com can be reimbursed.

Shipping Methods

We’re pleased to offer three levels of service: 

• 1. Small Pack Delivery:
  • Smaller to midsize items will be shipped using our UPS small pack service. Options for this service include: Super Saver, Standard Ground, 2^nd Day Air, or Next Day Air** (Next Day Air is saver shipping and guaranteed by 7 p.m. local time).
  • If you’ve ordered two or more items, you may receive your order in multiple boxes. Due to the variability of shipping locations, your order may be received on different days. There are no additional charges for split shipments. 
  • Because Next Day and Two Day delivery service involve air transport, some items cannot be shipped via these options. Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier. These items are identified at time of purchase.
  • We do our best to ensure that shipping is correctly calculated before you purchase. However, at times it may not be possible to accurately do so. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges you have the right to modify or cancel your order for a full refund.  
• 2. Standard Freight Delivery:
  • Larger or heavier items, items of a fragile nature, or items containing regulated materials will be delivered by a freight carrier. Standard freight service includes delivery of your order curbside only. Delivery of your merchandise inside your home is available using our White Glove Delivery Service. Standard freight delivery typically spans 5-7 business days.
• 3. White Glove Delivery:
  • This service includes delivery of the items inside your home into the room of your choice.* As part of this service, the carton and packing materials are removed and disposed of. We highly recommend this option for larger and heavier appliances.
  • White Glove Delivery is a premium service, and is available for an additional charge. Because of the care of handling in transit, white glove delivery usually spans 10-14 days. Please contact customer service for details.
  • During the delivery process the carrier will require the merchandise to be signed for, and it’s very important to inspect the delivery carton for any creases, tears, dents, or holes. Should any of these damages exist, please write that information on the face of the delivery receipt.
  • Failure to properly notate damages or shortages will waive our right to file a claim against the carrier on your behalf.