Ordering

• Product Availability
• Backorders
• Manufacturer Warranty
• Payment Methods
• Special Pricing

Shipping & Returns

• Order Tracking
• Shipping Rates
• Shipping Methods
• Returns Policy
• Shipping Policy

Why ImprovementDirect.com?

• Safest Place to Shop
• Best Value
• Reasons to Shop
• Security & Privacy

Our Company

• About Us
• Contact Us
• Terms of Use
• Affiliate Program
• Network of Stores
• Become a Vendor
• Professional Accounts

Reasons to Shop ImprovementDirect.com

Our Accomplishments

• Over 1,263,287  products shipped.
• Over 326,291 customers Served.
• Over  100 warehouses, 79 vendors, 37+ direct-manufacturer relationships.
• Ranked  #148 in the Internet Retailer Top 500 Guide, 2008 Edition.
• Trained Product and Customer Service Specialists, NOT Out-sourced.
• Helping Customers and Selling Faucets Online since 2000.

Safest Place to Shop Online

• Read how we do more to protect your information and transactions.

Best Value

• ImprovementDirect.com offers the Best Value for your online shopping experience.

Compare our General Return Policy with our Competitors*

	ImprovementDirect.com
24/7 Online Account Access	Yes	Yes	Yes	Yes
Ability to Setup Return Online 24/7	Yes	Yes	Yes	Yes
Days to Return Item	30	15	30	30
Restocking Fees	10%	20%-30% depending on brand	0% Select Items Nonretunable	15%
Additional Information	Items Returned without a return number may delay credit	Returns will not be accepted without an return number  General Returns on Freight, LTL, you will be charged the original shipping charges	Items returned more than 30 days after delivery may only qualify for refunds of up to 80 %	50% restocking fee on items returned without an RGA number 50% restocking fee plus $119 refusal on refused Freight (LTL) deliveries
Days to Receive Credit	7-10 days	15 days	Within 4 weeks from shipping your return to Overstock.com	5-7 days
Office Hours	5am-5pm M-F 8am-4:30pm Sat 10am-3pm Sun PST	Customer Service 9am-5pm M-F Sat & Sun Closed Sales  9am-9pm M-F Sat & Sun Closed EST	8am-1am M-F 8am-10pm  Sat & Sun EST	Customer Service 9am-6pm Sat & Sun Closed Sales 9am-9pm M-F 10am-6pm Sat Sun Closed EST

Last Updated 3/11/2009 at 9:05 AM PST

Testimonials

"It was a very easy website to use, and the prices are much below anywhere I have been shopping." Bizrate Comment

"Great website! customer friendly! great products and awesome prices!! " Bizrate Comment

"Great service, deliverly and price. Thanks " Bizrate Comment

"This is my 3rd purchase from Improvement Direct and so far we are very satisfied with the quality of the items and the service we received." Bizrate Comment

"I placed this order on Monday, Tuesday my husband said he got a call that the item would arrive the next day by 5 PM. All true. I don't know if it was the shipper or not, but overall Improvement Direct appears to be a "tightly run ship." Bizrate Comment

"Best price on the internet for Baldwin bath accessories. " Bizrate Comment

"Nice clean site--easy navigation. good range of product & good prices" Bizrate Comment

"The first order came in so quickly. It really pleased me. " Bizrate Comment.

"I saw a similar product in one of those large home improvement store, but saved 30% by purchasing at Improvement Direct. I will continue to check this website prior to making additional purchases." Bizrate Comment.

"Loved the shopping online. Easy to do. " Bizrate Comment.

"I like your website. The product I purchased was exactly what I was looking for. I will purchase other items to complete the door hardware I want for my next home." Bizrate Comment

"I made a purchase last month for over $817, and the return process was very easy. I also have to say I LOVE the search on your website. I love how you can break it down by so many different categories. It's very easy to find stuff." Bizrate Comment 

"Great pricing - but shipping costs expensive for freight - did love the fact that I received my faucet at a lower rate for the Danze promo! " Bizrate Comment

"It was easy to navigate and find what I was looking for and the price was fair and shipping was free." Bizrate Comment

"Easy to order, also nice on the phone" Bizrate Comment

"Quick and easy, bill me later made it so I could purchase today, without walking out into the cold for my card. " Bizrate Comment

" Loved the Prices" Bizrate Comment

"Found what I needed and ordered it within a few minutes... thanks." Bizrate Comment

"Called 800 number for assistance. Staff was super friendly and helpful, made me feel like a valued customer. Kudos! " Bizrate Comment

"Buying made easy! Excellent photos and description of products. Several payment options and very easy checkout. I was impressed with the selection and entire process. I will buy again! " Bizrate Comment

"Easy to use ordering process--no glitches. Appreciate estimate of lead time and hope it's accurate. Best price for item." Bizrate Comment

"Best price I found - shipped the right product as described - prompt delivery - web site worked well. " Bizrate Comment

"I am very happy to have found this website and will definitely buy from again if they have the products I am looking for. " Bizrate Comment

"Excellent sort / search - made the overall purchase and visit excellent. " Bizrate Comment

"I have purchsed form them in the past and was very satisfied with the service. I hada return and that was handled easily and fast" Bizrate comment

"The products have always been great, website is very helpful, the customer service and follow up is great and the items arrive quickly with free shipping" Bizrate Comment

"The overall service for this purshase was top notch. The best of an internet purchase I have had in over 6 years. It shipped on time, received faset, no errors and will purchase from this company again."  Bizrate Comment

"Received everything in good order except the bill. My wife may have thrown the bill away. Product easily fixed the problem! No swearing was required- " Bizrate Comment

"Before I ordered I contacted Customer Support due to my unique situation. The rep recommended a certain product, but never told me I needed an extension kit, even though they knew that due to my situation I would need it. I called in and the rep was very good and hopefully the situation will be resolved once i receive the kit that is missing. " Bizrate Comment

"Good selection - good service - good prices! " Bizrate Comment